The Kennedy Street mission

Small but Mighty: Implementing Salesforce for Kennedy Street Recovery

We’ve loved working with the team at Kennedy Street Recovery down in Brighton — a community-led charity doing incredible things to support people in recovery from addiction.

While they might be small in terms of staff headcount, but they really are mighty when it comes to impact. Kennedy Street is all about lived experience, peer support, volunteering, and building real community — and you can feel that energy in everything they do. From their peer-led recovery workshops to their daily Recovery Café, they’re creating spaces where people feel safe, supported, and seen. It's all about practical help, emotional connection, and hope — and it’s working. Lives are being rebuilt every day.

When they first came to us, Kennedy Street were using an old custom-built database that was no longer fit for purpose. To keep things ticking over, they were relying heavily on spreadsheets — which was far from ideal as a means of tracking complex journeys of change.

That’s where Cimplify came in — our Salesforce-based impact management system designed especially for charities. We worked closely with Mark and the team to customise the core application around their operating model — to deliver a solution that reflects the way they work and supports the brilliant things they’re already doing.

As Mark puts it:

"Working with Matt and Abi at Goodlabs to build, configure and implement our new Cimplify CRM has been a great experience. The attention to detail and consideration of the needs and nuances of our charity has been second to none. They coached us through the whole process from set up to training, and the support has meant that we are now really confident moving forward with using the system. I also know that if we get stuck they will be there to help, which is very reassuring. Cimplify itself is really intuitive and our team started using it on day one. I would definitely recommend Goodlabs and Cimplify."

Thank you, Mark! That means a lot.

It’s been a real pleasure to work alongside such a passionate and values-driven team. We’re looking forward to continue to support Kennedy Street in the years ahead.