Welcome to your new Cimplify CRM system! This guide covers the full log in process including setting up MFA which stands for Multi Factor Authentication and is essential to keeping your data secure.

Note: Scroll to the bottom of this article for guidance on disconnecting and reconnecting your MFA, for example if you have replaced your mobile phone or need to upgrade to a more secure method.

The first thing to know is that the system lives in ‘the cloud’. That means you first connect to it using a web browser. Initial setup MUST be from your laptop or desktop – NOT a mobile device. There is a mobile app but we do not cover its use in this guide.

Our recommended web browser is Google Chrome

o   Microsoft Internet Explorer is not supported.

Logging In for the first time

The first time you log in will be via a link sent to you by email from support@emea.salesforce.com

Subject: Finish resetting your Salesforce password 

The email will contain a long link for you to click.

  • DO NOT click if accessing email on a mobile device

  • Only try to do this on a laptop/desktop

Next you’ll see the screen to set your new password and Security Question, which you can choose from a list. (right)

Your password will need letters and numbers. And please be sure to remember it!

Once you’ve entered these details you’ll be taken to the Cimplify home page (customised to your charity) which will look like the screenshot below.

Note: For future logins please bookmark: https://login.salesforce.com/

Next: Set up MFA (multi-factor authentication).

This ensures that your user account is fully secure against password theft or hacking.

You must logout to connect an MFA method. See instructions below for different methods.

To use MFA you must have an Authenticator app, or use identity tools built into your device. We advise using the Salesforce Authenticator app on your smartphone in most cases. It is the only Authenticator we can provide technical support for.

  • Instructions provided below.

However, you are given other options:

  • As of May 2026: There is an option to use Apple Touch ID or Windows Hello instead of using an authenticator app.

    • Scroll to bottom of page for instructions.

  • Or you can connect other commonly used apps such as Google Authenticator or Authy. You are welcome to use these alternatives if you are already familiar with them.

    • No instructions provided. This method uses a QR code you can scan from your favourite Authenticator app.

Instructions for the Salesforce Authenticator app.

Important: To begin connecting MFA you must first logout of Cimplify.

To do this click on the character icon in the top right corner of the screen. A menu will open and you will see Log Out just under your name.

This will take you back to the main login screen which asks for your username and password. See screenshot below left.

Once you’ve entered your username and password a new screen will pop up. See screenshot below right. We recommend the first option and the rest of the guide shows how to set this up. However, if your organisation already uses and prefers a different authenticator than you may proceed using that route instead.

Update as of May 2026: The verification option on the right labelled ‘Use a built-in authenticator on your device’ is not compatible with Apple Touch ID and Windows Hello. For a smoother login experience you may wish to select this option if you are a user of Apple Touch ID or Windows Hello.

A new pop up will appear asking to connect to the Authenticator app on your smartphone. It wants to know a Two-Word Phrase
e.g. jolly dolphin

Open the Salesforce Authenticator app you downloaded onto your smartphone and click through the welcome screens until you arrive at the screen that asks you to connect an account. Below are screenshots showing what you should see on your smartphone and computer screen.

The first 3 screenshots appear on your smartphone, the final screenshot will be shown on your computer screen.
Begin by clicking Add an Account on your smartphone, the two-word phrase is then revealed. Enter it into the box on your computer screen and click connect.
A green tick will appear on both devices to show you have been successful.

On the left you see the popup notification ‘ping’. Click to open the Approve screen.

NOTE: Don’t worry. You will only have to complete the process of connecting your account to your authenticator once. Next time you login will be much quicker!

From now on whenever you login to your account ensure that you have your smartphone handy.

  • Once you enter your username and password your smartphone will ‘ping’.

  • Click on the notification to open the authenticator and then click the blue ‘Approve’ button.

  • See screenshots on right…



TROUBLESHOOTING:

  • If you do not receive a ping next time you log in please double check your device settings and ensure that Notifications are allowed for the Salesforce Authenticator app.

  • There is also notification setting toggle within the Salesforce Authenticator app itself, click the cog in the top left hand corner of the app screen to access and change this setting ensuring that push notifications are set to enabled.

Using a built in identity checker (Apple Touch ID / Windows Hello)

If you have selected this option follow the screenshots below. Apple version shown but Windows very similar:

Follow these steps to set up MFA identity verification using your built-in device security

What if I replace my phone, or need to replace my MFA method?

It is sometimes the case that system users may replace the mobile phone on which the authenticator app was installed meaning that they will need to reconnect their new device. Or perhaps they wish to switch MFA method, for example from a Mobile App based method to a Passkey based method on their laptop e.g. Windows Hello or Apple Touch ID.

  • Below are the instructions simply to disconnect the old device.

  • These instructions assume the user is being pro-active in changing their MFA method and not simply discovering they are locked out of Cimplify due to no longer having their old mobile handset. If this is the case a support ticket will need to be raised.

  • Revisit the full article above to recap on how to then connect a new device.


A) First click on the ‘bear’ icon on the top right hand corner of your Cimplify screen and click on settings.

B) On the next screen click on Advanced User Details and find the method you need to disconnect.

C) Return to the ‘bear’ icon on the top right hand corner and this time select the log out option. This will return you to the main login screen enabling you to connect a new MFA method. See instructions above.