Support Plans – Important Changes

Download 2026 Support Plans Summary here

From 1 January 2026, we’re introducing the most significant overhaul of our support plans since Cimplify first launched. Our goal is to make our support options clearer, fairer, and more flexible – ensuring that you can access the right kind of help at the right time.

The key change is the introduction of a new midweight plan called Guide. This new plan fills the gap between our Buddy and Guru plans, giving you a more gradual sliding scale of support and the option to upgrade mid-year if your needs change.

Higher-level plans also offer discounted hourly rates, so it’s worth taking a few moments to consider which plan will suit you best when you renew.

We’re very happy to help you decide – we keep careful records of the support you’ve used so we can advise whether you’re reaching the threshold of your current plan, or perhaps not making full use of it.

Please reach out to us by email with any questions, and take a few minutes to read the attached document, which explains the new structure in detail.