A Powerful CRM For A Mighty Charity

The Kennedy Street mission

Small but Mighty: Implementing Salesforce for Kennedy Street Recovery

We’ve loved working with the team at Kennedy Street Recovery down in Brighton — a community-led charity doing incredible things to support people in recovery from addiction.

While they might be small in terms of staff headcount, but they really are mighty when it comes to impact. Kennedy Street is all about lived experience, peer support, volunteering, and building real community — and you can feel that energy in everything they do. From their peer-led recovery workshops to their daily Recovery Café, they’re creating spaces where people feel safe, supported, and seen. It's all about practical help, emotional connection, and hope — and it’s working. Lives are being rebuilt every day.

When they first came to us, Kennedy Street were using an old custom-built database that was no longer fit for purpose. To keep things ticking over, they were relying heavily on spreadsheets — which was far from ideal as a means of tracking complex journeys of change.

That’s where Cimplify came in — our Salesforce-based impact management system designed especially for charities. We worked closely with Mark and the team to customise the core application around their operating model — to deliver a solution that reflects the way they work and supports the brilliant things they’re already doing.

As Mark puts it:

"Working with Matt and Abi at Goodlabs to build, configure and implement our new Cimplify CRM has been a great experience. The attention to detail and consideration of the needs and nuances of our charity has been second to none. They coached us through the whole process from set up to training, and the support has meant that we are now really confident moving forward with using the system. I also know that if we get stuck they will be there to help, which is very reassuring. Cimplify itself is really intuitive and our team started using it on day one. I would definitely recommend Goodlabs and Cimplify."

Thank you, Mark! That means a lot.

It’s been a real pleasure to work alongside such a passionate and values-driven team. We’re looking forward to continue to support Kennedy Street in the years ahead.

Cimplify on-the-go!

Salesforce App – Stay Connected Wherever You Work

Did you know that you can also access Cimplify on the go via the Salesforce app which is available from the Apple App store and Google Play store.

Accessing Cimplify via the Salesforce mobile app empowers your team to manage beneficiary interactions effortlessly on the go, ensuring important updates and insights are always at your fingertips. With mobile accessibility, your charity can look up and record activities away from the desk—making your CRM system more flexible, responsive, and aligned with the realities of frontline charity work. The mobile app is ideal for youth groups, outreach services, or support meetings at community venues, you can:

• Record Data Instantly: Take registers of group attendance or log client interactions in real-time.

• Boost Productivity: Eliminate paperwork delays by entering and updating your data on-the-go.

• Easy to Use: Intuitive design ensures even non-technical users feel comfortable and confident.

• Secure and Reliable: Benefit from Salesforce's robust security while accessing Cimplify remotely.

The app is now available for free to all users with either full or platform licences.

---

Portal Access for Volunteers and Sessional Team

Do you involve volunteers or sessional workers in your charity's daily activities? Often, organisations want these valuable team members to complete simple yet important tasks—like logging attendance at support groups or recording mentoring sessions—without giving them full access to the entire CRM system.

Cimplify's new portal offers an effective solution:

• Secure Individual Logins: Each volunteer receives their own secure login, managed easily by your admin.

• Tailored Access: Volunteers only see the data relevant to their role—perfect for a volunteer group leader who interacts with specific beneficiaries.

• Cost-Effective Pricing: From just £1/user/month.

• Mobile Responsive: Access the portal smoothly from any device, anywhere.

Set-up is straightforward with affordable one-off fees, making it easy to expand secure access to your wider team without stretching your budget.

Interested in seeing how a portal could benefit your team? Send us an email to find out more.