Since Goodlabs became an official Salesforce Consulting Partner in 2025, demand for our CRM services has really taken off.
Interest in Cimplify, our Salesforce-based CRM solution for charities, has increased particularly quickly. More and more organisations are looking for a practical, affordable way to move away from scattered spreadsheets, outdated databases and disconnected systems — without taking on the cost or complexity of a fully bespoke CRM build.
Cimplify has been designed specifically for busy charities that need a system which works around real services, real teams and real people. A typical implementation now takes around 10–12 weeks, giving organisations a structured but manageable route into using Salesforce effectively.
Week in, week out, we are now managing multiple implementation projects at the same time. Recent projects have included work with an international women’s network in Brighton, addiction support and recovery charities in Cumbria and Reading, a project supporting women survivors of abuse to rebuild skills and confidence, a national mentoring charity, women’s health charities in Tyneside and the West Midlands, and several other charities with a wide range of service delivery models.
What these organisations often have in common is not a desire for complicated technology, but a need for better ways to manage relationships, referrals, activities, outcomes and reporting. They want a CRM that supports the way their staff actually work.
They also need systems that help them respond to the realities of charity funding. Many organisations are delivering multiple funded programmes at the same time, each with its own outputs, outcomes, monitoring requirements and reporting deadlines. When service delivery data and funding data sit in separate spreadsheets or disconnected systems, it becomes harder to show what has been delivered, who has benefited, and what difference the work has made.
This is one of the reasons Cimplify is proving so useful. Because it is designed to support the day-to-day delivery of services — including the ongoing interactions between service users, staff and partner professionals — it helps organisations keep track of what is actually happening on the ground. That makes impact easier to evidence and report. It also means that funding requirements and contract delivery commitments are simpler to manage, because Cimplify brings together service delivery, outcomes and funder reporting within the same system, rather than treating them as separate silos.
New customers tell us they value Goodlabs’ can-do attitude, our ability to speak human rather than blind people with tech-speak, and the flexibility of Cimplify itself. Because Cimplify provides a strong, charity-focused starting point, it reduces both build time and cost whilst still allowing each system to be adapted to the specific needs of the organisation.
For us, becoming a Salesforce Consulting Partner has strengthened the work we were already doing: helping charities make better use of technology without losing sight of their mission, their people, their funders, or the communities they serve.